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Resources, Competencies, Core Competencies, and Competitive Advantage in…
Resources, Competencies, Core Competencies, and Competitive Advantage in THE
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Types of Resources
Categories of Resources
Human: Skills, knowledge, labor
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Physical: Buildings, equipment, and stock
Operational: Tools, machines, and technology
Intangible: Brand reputation, patents, goodwill
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Competencies
Definition: Skills, knowledge, and technology prevalent in the industry
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Service Profit Chain
Key Drivers: Employee loyalty, customer satisfaction, and value delivery
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