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Telephone expressions - Coggle Diagram
Telephone expressions
Introducing
this is Claudine'speaking
This is Claudine/Mc Donald Company on the phone
How can I help you/May I help you?
Is Mr X there?
I'm calling on behalf of...
May I know who's calling?
I'm calling about
bad line
I can't get through
The line is busy/engaged
Can you call back later?
Sorry I didn't catch that
Could you speak more slowly please? speak louder/ speak up
giving /asking personal information
Could you spell your name please?
Hang on /wait a moment ... I am giving my phone number
Would you like to leave a message /pass on a message
I'd like to arrange an appointment
apologizing
I'm afraid/I'm sorry
I am sorry he's not available
Sorry to keep you waiting
make people wait
Hold the line
Don't cut off/ hang up
Wait a moment
connecting people
I am putting you through
If I'm not here, he can leave a message.