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Support Strategy - Coggle Diagram
Support Strategy
Organizational Capacity
Improved Product Knowledge
Simplified Tech Stack
Unified Reporting
Knowledge Retention
Honed Soft Skills
Team Building
1 Event per TL per Q
Engagement
IC Retention
1 Enablement Session per Q
Async Training
Customer
Quicker TTR
Improved CSAT
Positive Influence on Retention
Internal Process
Standardized Processes
Cross Team Collaboration
Financial
Lower Cost to Deliver Service