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PEDRO - Coggle Diagram
PEDRO
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Corporate Culture
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Values
Pedro's core values revolve around creativity, empathy, inclusivity, and innovation.
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Service Culture
is committed to delivering a customer experience that is consistent with its brand values of value, quality, and care.
The foundation of Pedro's service culture is providing value for money, making sure that patrons believe they are receiving high-quality food at reasonable costs.
PEDRO
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Service Blueprint
The main activities
- Customers enters the store
- Looks around and see what catches their eye
- tries of shoes, bags and accessories
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Fail points
- Store is packed with customers during promotion periods
- Extremely long queues during peak hours
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- Prices not accurate with what was stated on the product
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