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Samsung - Coggle Diagram
Samsung
Service Improvements
Enhance Customer Support Experience
Faster Response Times
Knowledge Base and Self-Service
Omnichannel Support
Invest in Employee Training
Technical Knowledge
Customer Service Skills
Improve Product Quality and Reliability
Focus on higher standards for product testing before launch to reduce defects and complaints.
Provide quicker software updates for devices
Strengthen Warranty and Repair Services
Streamline repair processes to minimize wait times
Keep customers informed throughout the repair process
Customer Feedback Loop
Actively collect feedback from customers post-purchas
Analyze online reviews and social media posts to detect common service issues
Use customer feedback to implement changes
Loyalty and Rewards Programs
reward customers who are loyal to the brand
Provide customers with attractive options
Improving Localized Services
localized customer support centers, repair services, or language options.
Make sure products meet the needs of customer
Service Processes and Technology
responsiveness
ai support
quick resolution
Understanding the Customers and Service Quality
2 customer feedback 1 evidence each
bitner
3 dimention of servicescope
online platform
service centre
retail shop
Content table
contents
Introduction
2 areas where they did well
atleast 1 example each
link back to conclusion
Conclusion
Link back to introduction when concluding
Appendixes
include all links related and used
Format & Referencing
links