Please enable JavaScript.
Coggle requires JavaScript to display documents.
chapter 7: what is a process? - Coggle Diagram
chapter 7: what is a process?
4 layers
the steps
Whether physical, digital, or ideological, every process is a series of some number of steps
processing time
processing time can change with a variety of factors
interdependencies
Almost any process in a business will be dependent upon one or more other processes
resources and assignment
Like a motor vehicle requires fuel or electricity to run
customer places order for pizza
inputs: cheese, dough, sauce, oven temp, cook time
tasks: putting the ingredients together, placing pizza in oven, take pizza out of oven
decisions
what size crust, how long to cook for
output: pizza
process owners
what are they
A person in charge of a very specific process or function
• A team supervisor or department manager
• An executive-level individual who is probably responsible for a number of processes in his or
her division
what they do
Monitor how the process performs, usually using one or more metrics or regularly reported data
elements.
• Understand how the process fits into the overall business, why the output of the process is
critical to business goals, and what inputs feed the process.
• Ensures the process is documented via standard operating procedures (SOPs) and that process
documentation is kept current and accurate.
• Ensures operators within the process have the resources and training they need to complete
their jobs