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chaper 11: introduction to DMAIC and DMADV - Coggle Diagram
chaper 11: introduction to DMAIC and DMADV
DMADV
define
measure
analyse
design
verify
might approach improvements thorugh DMADV if:
The business wants to launch a new service or product.
• Business leaders decide to replace a process because of upgrade needs or to align business
processes, machinery, or employees with future goals.
• A Six Sigma team discovers that improving a process is not likely to provide the success desired from a project
DMAIC
define
analyze
measure
improve
control
example: A business wants to create a smartphone app to help customers make and manage
appointments.
DMADV
product doesnt exist
app is new process and new product
needs to be designed, integrated and tested
example
A doctor’s office has had numerous complaints from patients because it is too hard to get
appointments, appointment communications are confusing, or patients show up for
appointments and are told they don’t have an appointmen
DMAIC
Existing process
modify activities in each phase