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Consumer market and buying behaviour - Coggle Diagram
Consumer market and buying behaviour
FACTORS
Personal
Economic situation
Lifestyle
activities, interest, opinions
pattern
Occupation
Personality, Self-concept
psychological characterisitcs
distinguish
traits
Age, life cycle
Psychological
Perception
5 senses
Selective attention
Beliefs
Descriptive thoughts
Attitudes
consistent
evaluations, feelings, tendancies
Motivation
Maslow's theory of needs
Learning
Pavlov's theory
Social
Role of family
Pester power
influence
persistent nagging
Ability of children
repeated requests
Household
Roles and status
Group influence
Reference groups
Direct
Primary
Daily basis
Secondary
Regularly
Indirect
Aspirational
Look up to, e.g., footballer
Non-Aspirational
Don't want to belong e.g., drug dealer
Opinion leader (Influencers)
skills
knowledge
speacial
personality
Other characteristics
Conformity
Cultural
Sub-culture
Group
Shared values
Common experiences
Situations
E.g., different cultures
Social class
share values, interest, behaviour
Income vs wealth
divisions
Education
Permanent, orderd
Occupation
Income
Middle class
Working class
Dominant/Upper class
Culture
Perceptions
Behaviour
Wants
Values
Process (5)
Evaluation
Criteria
Lifestyle
Beliefs
Social class
Culture
Preferances
Purchase decision
Purchase intention
Final purchase
Information search
Public sources
Experiential
Commercial sources
Personal information
Evoked set
Post-purchase evaluation
Customer satisfaction
Cognitive dissonance
Buyer disomfort
Recognition
Internal
External
Buying behaviour
Variety seeking
Low involvement
Significant differences
Habitual
Low involvement
Few differences
Complex
High involvement
Significant differences
Dissonance reducing
High involvement
Few differences