the importance of interpersonal skills - Coggle Diagram
the importance of interpersonal skills
active listening skills
when someone else is talking, it is important that you listen to them in such a way that you understand the point that they are trying to get across.
Active listening consists of 3 steps:
Hearing - being able to listen hard enough that you catch what the speaker has to say
Understanding - taking in what has been said and understand it in your own way.
Judging - once you've understood what the speaker has said, then to judge whether it makes sense.
learning to ask questions which help the team and others. This includes seeking information: "Does anyone know?", "has anyone had any experience of...?", "does anyone know how to...?"
questions can also be used to clarify: "when you said... did you mean that?", "can you explain that?"
is very important in any form of effective communication.
It works well when members of a team mirror each others' body positions and when they sit forward and look interested.
body language is use of the body, for example, facial expressions or gestures, as a means of communication to support other forms of communication such as speech.
an assertive approach allows you to work well within your team and help the team to work well together. The common weaknesses when working in a team is either being too aggressive or too passive so being assertive helps your team to work alot better.
assertive behaviour involves standing up for your own rights in such a way that you don't violate someone else's rights.
this means that an assertive person:
talks calmly at a dignified pace, sticks to the point or repeats a point, uses a questioning style and does not raise their voice.
to be assertive non-verbally, someone might use their hands to explain a point or nod to show they support another person's point of view.
the consequences for the assertive person for behaving like this are that it allows them to:
receive the attention and respect they deserve, be emotionally honest, remain in control etc.
and the consequences for others are that they:
feel valued and respected and feel that they have something to contribute
being effective at being assertive takes time and a particular technique that you may need to practice includes:
being smart with your non-verbals (maintain eye contact, try to control your facial expressions even if you are feeling angry or upset