Please enable JavaScript.

Coggle requires JavaScript to display documents.

ITIL at Celanese - Coggle Diagram

- - - - Because the budget was decreased the focus had to be on the areas that are broken.
    - - Some areas already did better in the HP assessment they thought they might not get the attention that other departments would receive.
    - - IT budget was cut by 30% from 2008 total and therefore IT initiatives started being scrutinized.
    - - The business already viewed IT as 'bureaucratic' and implementing new processes threatened to add to the already negative reputation.
    - - Celanese has a policy that any IT project has to have a return on investment in one year or less. This doesn't allow for certain areas to seek improvement as it will take longer to recover the investments.
    - - CIO
    - - The CIO didn't believe that all areas needed as much improvement as others. This is due to the HP assessment and some areas doing better than others.
  - - - IT infrastructure group hired ITIL specialists who will champion the ITIL initiative. There was also an ITIL training organized by the infrastructure director to educate and help with a paradigm shift among IT with regards to the ITIL initiative. A ITIL taskforce was organized and met bi-monthly.
    - - The introduction of ITIL comes change in process and new processes and structure. IT feels like this will rigidity in the way they operate and truncate their creativity.
    - - Over a hundred IT professionals got their ITIL Foundation Certification. More of the IT organization started to under ITIL better and believe in it benefits.
    - - The design and implementation of an OSM was initiated. CIO quickly adopted the OSM idea and sent out a directive that every project should have a defined OSM.
    - - Following the HP assessment and poor ITIL maturity rating, IT directors and CIO were not open to implementing the recommendations by HP to improve the maturity level.
    - - IT directors and CIO
    - - Some IT employees are not supportive of the Initiative because they claim that it is bureaucratic or that it will introduce top-down leadership something they do not appreciate.