The human skills we need in an unpredictable world
leadership team of an American supermarket chain
It was super efficient.
didn't know waht their customs are going to do
change a lot
preparing for events that are generally certain but specifically remain ambiguous.
financial services
Countries
the Coalition for Epidemic Preparedness
which diseases will break out
developing relationships, friendships, alliances now knowing that some of those may never be used
multiple vaccines for multiple diseases
so fragile in the first place
it's robust, because it protects the financial system against surprises
used to hold much less capital
multiple solutions, multiple forms of renewable energy
trade wars
be everybody's friends, because they know they can't predict which markets might suddenly become unstable
time-consuming and expensive
it makes their whole economy better defended against shocks
Netherlands' home care nursing
why don't we just leave it to the nurses to decide?
Failed experiments look inefficient, but they're often the only way you can figure out how the real world works
every patient is different
nine minutes on Monday, seven minutes on Wednesday, eight minutes on Friday
In England, the leading rugby team
players came back with renewed bonds of loyalty and solidarity
This was expensive, it was time-consuming, and it could be a little risky
a London tech company, Verve
The more we let machines think for us, the less we can think for ourselves.
infinitely surprising
limitless capacity for adaptation, variation and invention
"Love Week"
a whole week where each employee has to look for really clever, helpful, imaginative things that a counterpart does, call it out and celebrate it.