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Customer pain points - Coggle Diagram
Customer pain points
Pre Sale
Assistance
DIY project and Ideas
Customer satisfaction
Pricing
Prices mentioned in promotions-ambiguity
Product/Installation Inquiry
Out of stock/service not available
Post Sale
Fullfillment channels
Direct transport
Smooth Tracking info availability to the customer
Third party carrier
Delay in receiving tracking information
Delay in receiving product
Pickup
delivery timeframe unavailability
Quality
Product
Performance after a period of time
Damage during transit
Installation service
Customer satisfaction
Delivery Timelines
Partial Delivery
Time difference between deliveries
Sale
Purchase mode
Online
Checkout
Hidden fees/Expensive shipping
Technical issues- Website/App issues
Discounts/coupon code/Gift card not applicable
Fulfillment channels availability- Deliver/Pickup
In-store
Assortment guidance by Representatives
Account management
PRO accounts- access issues
HD credit accounts
Payment processing issue