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HubSpot (Sherrard Watson) - Coggle Diagram

- - - - Email interaction
        
        Integrates with GMail
      - Web interaction
        
        Using snippets
        
        Integrate with Wordpress
        
        [?] Can integrate with Web based in Javascript
      - * RingCentral Interaction
        
        https://www.ringcentral.com/apps/hubspot-integration
      - [?] Interaction per Business Contact
      - [?] Other User Activity Information
        
        Browser
        
        Devices and OS
        
        Geographic Location
        
        IP
  - - - [?] Can integrate to our website as our Sign-up Form
        
        Trigger Email Sequence (ex. welcome, demo schedule, intro, etc.)
    - - [?] Assign conversation to specific sets of CS
        
        *Users cannot see who are the available CS but HubSpot will queue this properly in round-robin which is visible internall
      - Built-in Compliance (such as consent for cookie, data, etc.)
      - Quick replies based on selected keywords
        
        Automatically assign (lead route) to a specific agent based on keyword
      - [?] Do we have triggers for Live Chat with specific KB content / question based on User Activity like being idle in specific page?
      - Trigger follow-up and reopening related tickets
      - [?] Can CS agent trigger the Chatbot to reappear to provide updates for an open ticket
      - [?] Support for media upload
      - [?] Integration with SNS especially FB Messenger
    - - [?] Can reports be integrated to our website to be displayed to our Customers