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Expectations - Coggle Diagram
Expectations
What do you expect of each other?
Communicate more - communication is key (we are all behind a screen)
man down code
Accountability - communicate where you are
Make sure we are there for each other and supporting each other
Being there for our customers
Empower our customers to be their own Energy Specialist
Set correct expectations for customers so they don't call/email again
Making sure we are leaving our customers happy (CHI)
Post happy customer comments for yourself and others
Emoji posts and be excited for each other!
Take responsibility and our own actions
System for intercoms and how we are getting on with 10 an hour
Team Principles
1 - help each other/share the load
2 - clear and open communication with each other
3 - take responsibility
4 - be the best! positive
5 - be open minded
Talk through what changes you want to see
What do you expect of you TL?
Making sure the schedule is not just phones all day
Communicate when scheduling changes just before work or during the day
Celebrate
Give time for all work that needs doing
Set clear goals so only one thing is worked at a time
What do you expect of your OM?
Give a breakdown of changes within the business
Give support on training and guidance to make sure you all become confident in everything
Be here to listen