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L01 Knowledge organiser - Coggle Diagram
L01 Knowledge organiser
authority protocols
an authority protocol is the level of hierarchy an employers, managers or businesses have and the rules they must follow depending on their hierarchy level.
span of control- the area of activity and number of functions, people, or things for which an individual or organisation is responsible.
chain of command- a system in a military or civil organisation by which instructions are passed from one person to another.
centralised decision making- A setup in which organisational decision-making is concentrated at the top of the organisational structure.
decentralised decision making- any process where the decision-making authority is distributed throughout a larger group.
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confidentiality protocol- Confidentiality is a set of rules that limits access or places restrictions on the use of certain types of information.
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checking protocols- Businesses need to ensure they have processes in place to check documents before they are released to the public to protect the image of business/legislation/company brand. Documents need to be checked for
IT security protocols- Procedures put in place in relation to the appropriate and secure use of IT equipment and software. IT Security protocols should cover
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Anti-virus, spyware, malware software
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whistle blowing- Whistleblowing is the reporting of wrongdoing by workers. Whistleblowing can either be internal or external. Internal whistleblowing is where workers report concerns to your business directly.
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voluntary constraints
Organisational - Businesses may have specific requirements to ensure consistency across all employees, e.g. all staff may be required to conclude an email with their signature.
Ethical - Businesses may have guidelines relating to stereotypes, whistle blowing, or privacy that affect how some documents are worded.
Codes of practice - Businesses have codes of practice - e.g. complaints procedures which should be followed by all staff.
legal constraints
copyright- businesses must avoid plagiarism and quote any sources used when producing a business document
data protection- any business documents must comply with data protection by only using relevant personal data
consumer protection- The Consumer Rights Act 2015 requires goods or services to be fit for purpose, as described and satisfactory quality. Sale & supply of Goods Act
equal opportunities- The Equality Act 2010 means that business documents, such as job adverts cannot discriminate against groups of people
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