Please enable JavaScript.
Coggle requires JavaScript to display documents.
Simply Said - Coggle Diagram
Simply Said
Your Interactions
It's a dialogue,not a monilogue-conducting effective client meetings
You can't do it all-delegating successfully
Do you have a minute?-sharing meaningful feedback
Raise your glass-giving toasts
Pass the Mic-handling introductions
The possibilities are endless-facilitating brainstorming meetings
Your Oral Communication Skills
Stand up and Stand out-making the most of your body language
You talking to me?
Eye contact
1 person 1 complete sentence
5-7 seconds 1person
Nuances
50-60% attention to key decision-maker
Voice
Slow down
Volume
Mouth wider
Tone
Infection
Body language
Seated posture
straight
X sit with hands in lap
Hands
Face
Slight part of lips ,X drop jaw
Stance
Neutral posturel
Are you just 'waiting to talk'?-listening to understand
Occasional 'um hmm'/ok/sure
Maintain eye contact & posture
Take notes
30 meeting-3/4 points
Change the norm
Ask probing questions
3
Open-ended ?s
What/why/how
“Where are you with the memo?”
Might open a dialogue and facilitate a discussion around challenges completing an assignment.
“What’s your schedule this afternoon?”
Opens a discussion around options.
“How does Thai sound to you?”
Gets more to the point and asks for opinion versus experience
Closed-ended ?s
Did/can/have/would you
“Have you tried Thai food before?”
A “yes” or a “no” could be misinterpreted as “. . . and I'm open to having it again.”
"Did you finish the memo?”
May put pressure to get it done
“Can you move the meeting to 3:00?”
If that’s your only open slot, this is efficient
See it. Save it.Say it.-Delivering from Notes and Visuals
What if they ask you something you don't know-responding to ?
Your written communication skills
Challenge every word-editing for clarity
Form follows function-structuring your documnets
Make it easy-creating reader-friendly documents
Hit send with Confidence-writing Emails that resonate
Your content
What Do You Mean by That?
Conveying a Clear Message
simple
Avoid Jargon
focused on audience needs
When Building Rapport
asked in a casual conversation
?
How are you?
How was your weekend?
answer
The weekend was great. Pretty low key. Just family stuff.
How was yours?
ask 1/2 ?s
build genuine relationship & building business
?
How are you=So, who are you
stay positive
approach
Start with what’s in front
never been to their offices before
décor
how long have been in this space
buffet line in industry conference
Wow. They really put out a nice spread her
This is my first time at this conference. Have you attended before?
you voice >2 minutes, let other to say
Messages About Yourself
view ourselves from the perspective of how we impact other people
eg
help build housing
X a real estate attorney
help people make sure they have enough money for retirement
X Private Wealth Manager for UBS
'foster girls’ growth into wise young women
X “the principal of a girls’ high school
help people communicate better
when chat with lawyers-help lawyer communicate
I marry money to movies
structuring financing for art projects
short
1 sentence:10 words
A Place for Everything-Organizing Your Content
structuring your information
audience’s needs
key message you want listeners to hear
Your purpose
persuade them to take action/
simply convey information
eg
Since we have a staff meeting tomorrow, I thought it would
be helpful to you to give you an update on Project X
giving a presentation
I’m here today to talk to you about X
X word' presentation'
We just saw that as X decreases, Y increases by a factor of ten
X “slide”
The Informative Format
oldest format conveying information
Tell them what you’re going to tell them.
Tell them what you’ve got.
Tell them what you’ve just told them.
1
The Persuasive Format
what you want
why they should want it
Hook
state a problem
quote a startling statistic
use a rhetorical question
State a Problem
Use Statistics
Ask Rhetorical Questions
allows you to frame the discussion
creates the illusion of participation
go beyond the initial jitters
The Recommendation
coax the listeners along so they can figure out the conclusion for themselves
build an argument and state the conclusion at the end
The Benefits—Why Should They Care?
3-5 benefits
time, feelings, money
prove that the claimed benefit will inure to listeners
how
testimonial, statistic, anecdote
Summarize
Tell Next Steps
Craft the Content
2
Once Upon a Time-Telling Engaging Stories
The Process
begin with a time/place (establishes context)
eg
When I first came to work here
leads through how processes have evolved over the years she has been at the firm
Late last week
why we need to change course with a strategic initiative
There’s this pub just outside of Dublin. . . .
share how cultural nuances will impact our ability to build our brand overseas, fun things always happen in pubs in Ireland
middle
explain the struggle, build tension
ending
using examples or analogies
Your leadership
Inspire and Influence-leading Others
From Invincibility to authenticity-showing vulnerability