Please enable JavaScript.
Coggle requires JavaScript to display documents.
ISFS614: Digitalisation in Banks — Session 7 readings (Part 2) - Coggle…
ISFS614: Digitalisation in Banks — Session 7 readings (Part 2)
Digital innovation tools
Design thinking
The intersection between
people's needs
, the current
technological capabilities
and
business strategy
Eventually leading to customer value and market opportunity
Difference between design thinking and traditional thinking
Steps:
Empathize
Define
Ideate
Prototype
Test
Agile methodology
Design thinking and agile methodology
Business process reengineering
Radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality
Companies start with a blank sheet of paper and rethink existing processes to deliver more value to the customer (refocus on customer needs)
Companies reduce organisational layers and eliminate unproductive activities in two key areas:
Redesign functional organisations into cross-functional teams
Use technology to improve data dissemination and design thinking
Digital competency and skills
Digital awareness
Digital analytics and insights
Customer journey and design
Agility and new ways of working
Futuristic communication
Risk compliance management
7 emerging digital competencies for corporate transformation