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Conflict management between Kim and Nelson - Coggle Diagram
Conflict management between Kim and Nelson
Management
Management resolution strategies
Avoidance
Ignoring the conflict is one of the worst ways to resolve it. Nelson failed in this stratagy.
Force
One party tries to force the other. Relationships are ruined. Nelson failed in this circumstance.
Coorpoaration
entails meeting halfway between giving and taking and making sacrifices to achieve the desired result.
Collabaration
Long-term solutions Team members involved in obtaining their point of view. Kim and Nelson successfully involved in this strategy.
Submission
Submission implies surrendering and complying with any demands made. Nelson failed in this strategy.
Characteristics solutions
Nelson Stay calm, control Anger
Kim talk politely
Forcus on what Nelson can change
Nelson express his feeling without hesitating
Nelson learn from mistake
Kim and Nelson Avoid making blaming each other
Both of them practice active listening
Nelson say what can he do next time
Kim should friendly with team member to get work done.
Collaborate and find win win solutions.
Influence the conflict
Emotional state
Self management and self control
Personality
Decision making
Lack of coomunication
Problem solving
Goals
Different prospective
Different values
Limited resources
Impractical expectation
Undefined roles
Role Ambiguity
Cons
Low team moral
Stress , Anxity
Divided Team
Personality clash
Imbalanced Decision making
Leave the job
Decrease productivity
Pros
Increse Productivity
Better Decision Making
Strong Team
Happy work envirnment
Help each other
Type of Conflict
Functional
Conflict that is constructive. It improves performance by promoting collaboration, creativity, and effort.
Dyfunctional
Destructive and detrimental to task performance and staff members