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Reference Framework of the ISO 9000 standard, Luseleni Cordero Niño …
Reference Framework of the ISO 9000 standard
Background
Historical development of the concept of Quality
Detect problems due to non-uniformity of a product
quality assurance, involve everyone in the design, planning and execution of quality policies
Statistical control for inspection reduction
Quality strategy, modern concept of quality management
Origin of ISO 9000 standards
In 1979, British Standards Technical Committee 176 decided that it was necessary to establish general and universal control principles.
In the beginning, the ISO-9000 Norms arose, in addition to the control of the processes, the quality control of the products.
The rules had military origin in order to guarantee the quality
universal activities, industries and commerce became mandatory in goods and services
In the case of the European Community –CE–, the equivalence between the BS 5750 and ISO-9000 standards, facilitated the commercialization
Theoretical framework of the ISO-9000 Standards
Concepts, definitions, approach and structure of the ISO-9001 and ISO-9004 Standards
requirements and the minimum elements that the systems must include
The ISO-9004 standard handles criteria with broader objectives than the ISO-9001 standard, concentrating more on the continuous improvement of performance and the overall effectiveness of the organization.
Quality Process by which we can measure the actual quality of a good or service, comparing it with previously established standards and specifications
Quality Process by which we can measure the actual quality of a good or service, comparing it with previously established standards and specifications.
changes and standardization of the structure of the rules
Conceptual model
relationships and interrelationships
Quality engineering
manufacturing quality
optimization of processes
quality system design
design of process strategies and procedures
system documentation
designed, in procedures and written documents, as well as the establishment of a database with the actual records of the execution
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