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Horizon Assistance - Coggle Diagram

- - - - Chat with a Live Agent
        
        Trigger Live Chat behaviour
      - Yes
        
        Great! Please view the document below for additional information regarding Horizon login access:
        {How To Connect Through Horizon.pdf}
        <That worked!><That did not work><Chat with a Live Agent>
        
        Chat with Human
        
        Trigger Live Chat behaviour
        
        That did not work
        
        Trigger Live Chat behaviour
        
        That worked!
        
        Is there anything else
  - - - Chat with a Live Agent
        
        Trigger Live Chat behaviour
      - Yes
        
        I will be happy to assist! Please view the document below for additional information regarding how to view apps in Horizon:
        {Horizon App Access Log Off.pdf}
        <That worked!><That did not work><Chat with a Live Agent>
        
        That worked!
        
        Is there anything else
        
        Chat with a Live Agent
        
        Trigger Live Chat behaviour
        
        That did not work
        
        Trigger Live Chat behaviour
  - - - That did not work
        
        Trigger Live Chat behaviour
      - That worked!
        
        Is there anything.....
      - Chat with a Live Agent
        
        Trigger Live Chat behaviour