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Case creation - Coggle Diagram
Case creation
Non-Critical
:warning:
FrontLine
Delivery Partner
Wicresoft, Infosys or LTIMindtree for GLobal English
Fixed
:check:
Drive Closure
: :check:
Not Fixed
:red_cross:
Tech Lead
TL Plan Works :check:
Drive Closure
:check:
Not fixed
:red_cross:
Engage T2
T2 Plan Worked :check:
Drive Closure
:check:
T2 Plan failed :red_cross:
Engage PTA
EG Work Item
1 more item...
SEE Pool Automation
1 more item...
Critical
:red_flag:
CritSit FL @ LTIMindtree
Not Resolved :red_cross:
Scheduled On-Call FTE Pool
AR Consult
FTE Engagement till solution
Drive Closure
:check:
Not resolved >4 hours with Crit :red_cross: :
SEE Ownership
Drive Closure
:check:
Resolved :check:
Drive Closure