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TDD, "Private Cloud" We deliver a fully functional solution for…
TDD
On-Prem Services
Hardware REc
On-Prem FPU/FRU/FCU
Evergreens
Certificates
DR
Server Addition
Monitoring
Publish Metrics
Build Dashboards
Prometheus Queries
Private Cloud (MSO)
IntelePACS
3rd Party
3rd Party Product
Clario
Infrastructure and Platform
Dev & Test Environments
IaaS
PaaS
Automated PACS Deployment
AWS Enterprise Architecture
Patching
Monitoring
Alerting
Metrics (PEQ)
Prometheus Queries
Grafana Dashboards
Publish Metrics
Intelligence
compacity managment
Forcasting
Service Requests Delivery
Upgrades
Troubleshooting
On-Call/After Hours support
Evergreens
Server Addition
Disaster Recovery
Consultations
HW Rec
Ad-hoc questions
Exceptions
Project Delivery
New Clients
Architecture
Vpns
Re-Arch
90 in 90
C-level happiness
Consultations
Exceptions
Infrastructure and Growth
Technical justifications
WhitePapers
Ambra
Platform
Monitoring
Application
Performance & Capacity
Incident Response
Code Blue
Trouble shooting
failover
disaster recovery
Maintain Infra
CI/CD
Delivery (LCM)
ClientLink
Artifacts repo (buildrepo)
Server Validation Tool (SVT)
Linux Support for IP
IPOD-VM
S/N Version update
CD
CRN Generation
Automation Framework
IPOD
IPRP
Release Tools
Code Repositories
PKI cert renewals
Ad-hoc items to be moved
Upgrades
on-prem maintenance
MSO App maintenance
Upgrades, Evergreens
Failovers
Health (performance) Checks
Monitoring
M&A
PenRad
LifeImage
Internal Growth Projects
Continuous Improvement
LumedX ( Azure)
"Private Cloud"
We deliver a fully functional solution for Hospitals and Radiologists to manage their Enterprise Imaging
Production
Demo, UAT, Dev & Test
"Private Cloud" Clients
R&D
Training Team
External Clients
Architecture
Applications
IntelePACS
Clario
Laurel Bridge
PS360
"On-Prem Support"
Help the Clients to maintain their Implementation of our Products and ensure reliability, compliance and security
Who do we do this for?
Client
Rads
PACS Admins
CSM
PS-PMO
Support
How do we do this?
Incident Resp.
People
Support
SRE Leads
Tech
Ticket system
Pager duty
Improvement Backlog
Process
N/A
Quick Contact System
Continuous Improvement Process
Service Requests
Additions
Upgrades
Evergreens
Maint/Pre/Main
Feature add.
DB Management
Service requests: What we need?
People
PMO / PS, CSM, Support, ProfServices, OPS, SRE
Tech
AF: Jira, Confulence, ServiceNow, ClientLink, LCM, Service Catalog, G-Suite, pre-fpu report, vmbcontroller / testfarm, AWS, buildweb / compare release / IPRP
Process
https://bit.ly/3fxz7nz
Standard Service Request Intake process
Prioritization process
Consultation
HW rec.
Questions
Health checks
Re-arch.
Perf. Assessment
Consultation: What do we need?
People
SRE Leads
Architecture
CSM, PMO, Professional Services
SRE-PMO: Process questions
Tech
SRE Toolkit
Ad-hoc
SN
Jira
Process
Ad-hoc
SN
Consultation request process
Provide Best Practices / Process/Procedure dev.
People
Architecture
SRE Leads
Tech
Confluence
KB
Google Docs/Whitepapers
Search Infrastructure to find documents
Process
Ad-hoc
Consultation request process
Document management
FAQs
Provide Tooling/Pipelines
Side Module Platform
Monitoring infra
Tools (SVT, RFB, CLink etc)
Pre-Checks
Tooling: What do we need?
People
Developers
QAs
Process
Work management
Build Process
QMS
Tech
LCM
Change Management \ SN
ClientLink
Side Modules \ PKIs
Project management/coordination
Exception: LumedX, Insignia
Custom Projects
Ad-hoc Reporting
RASP upgrade
VANTP RFB?
Downtime servers (RP)
90in90
Custom Projects: What do we need?
People
Project Manager
Solution Owner
Tech
AF: Jira, Confulence, ServiceNow, ClientLink, LCM, Service Catalog, G-Suite, pre-fpu report, vmbcontroller / testfarm, AWS, buildweb / compare release / IPRP
Process
Agile Work management Process
New client deployment
PMO, ProfServices, OPS
AF: Jira, Confulence, ServiceNow, ClientLink, LCM, Service Catalog, G-Suite, pre-fpu report, vmbcontroller / testfarm, AWS, buildweb / compare release / IPRP
https://bit.ly/3fxz7nz
What do we Need?
People
PMO
Deployers/Sys admins
SREs
Arch.
CI/CD
Process
Technology
LCM
ClientLink
CHG management
"CI/CD"
We provide a mechanism to package, store and deliver our software effectively
Who do we do this for?
R&D Devs/QAs
R&D PMs
Clients
Ops
Support
How do we do this?
Consultation/Trouble shooting
Develop/Maintain Platform
Maintain Tooling
"Intelerad Growth"
We support Intelerad in it's growth (M&A, & others)