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SLA - Coggle Diagram

- - - - Routing case KTV
        
        KTV - 1st Response
        
        KTV - Resolve
        
        CX - Recare call
        
        CX - Close case
  - - - CX-Lead
        
        Routing lead Trợ lý sales
        
        Trợ lý routing salesman phụ trách
        
        Sales - 1st Response
        
        Sales- Resolve
        
        CX - Recare call
    - - CX-Case
        
        CX-1st response
        
        CX-Resolve
        
        Routing case to KTV
        
        KTV - 1 st response
        
        KTV - Resolve
        
        CX - Recare call
    - - CX-Lead (Recare call sau x thời gian tạo lead)
        
        Routing lead to admin Sales DV
        
        Admin routing to salesman
        
        Salesman - 1st response
        
        Salesman tạo case/WO cho HM
        
        Salesman - Resolve
        
        Salesman tạo case cho HM
        
        HM - 1st response
        
        Salesman - Resolve
    - - CX-Lead
        
        Routing lead to admin DV
        
        Routing to Salesman
        
        1st response - Salesman
        
        Salesman - Resolve
    - - CX-Lead
        
        Routing lead to admin DV
        
        Routing to Salesman
        
        1st response - Salesman
        
        Salesman tạo case cho KT
        
        Salesman - Resolve
        
        Salesman routing to HM
        
        1st response - HM
        
        Salesman - Resolve
    - - CX-Lead
        
        Routing lead to salesman
        
        1st response - Salesman
        
        Salesman - Resolve
    - - CX-Case
        
        Routing to Salesman
        
        1st response - Salesman
        
        Salesman - Resolve
        
        CX - Close case
        
        CX - Recare call
- - - - 1st response - CX
        
        Tùy theo nhu cầu, đi lại quy trình như phần Hotline
  - - - 1st response - Sales
        
        Sales tạo WO/Case to HM
        
        Resolve - Sales
- - - - 1st response - CX
        
        Tùy theo nhu cầu, đi lại quy trình như phần Hotline
- - - - Tùy theo nhu cầu, đi lại quy trình như phần Hotline
- - - - Tùy theo nhu cầu, đi lại quy trình như phần Hotline