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E-LAC Framework, Reference: Wendy Holley (Director). (2021b, September 1)…
E-LAC Framework
ENERGY
clear our minds of minor concerns
attend to emotional self care
believe that we can help
LISTENING
listen without interuption
allow the story to flow
welcome the silences
be in the moment with thoughts
put interpretations aside
communicate listening and hearing
reflect back what you hear
empathise
APPRECIATION
Look for the good ad the positive
Think about what they DO want
Focus on finding solutions
appreciate and acknowledge
CURIOSITY
Help them find solutions
Explore the options
Reframe as a question
talk around the topic
open questions and comments
avoid giving advice
Reference:
Wendy Holley (Director). (2021b, September 1). E - LAC framework.
https://www.youtube.com/watch?v=AVhDl6tHuqc