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(RecWest Footscray, Products and Services), Operations - Coggle Diagram
RecWest Footscray
Business and Sales Performance
KPI Setting
CM
KPI Analysis
CM
SSC
TL
Reporting
TL
SSC
CM
Business Direction / Best Practice
CM
Lead Management
Walk Ins
CSO
HC
ALL
Web Leads
TL
HC
Process
SSC
TL
Partnerships
CM
SSC
DCASS
TL
SCC
Partners and Contacts
Council Contact
CM
Local Schools / Kindergartens
SCC
State Sports
CM
YMCA Shared Services
All
Hirers
Major Hirers
SCC
CM
Minor Hirers
SCC
A
Yooralla
CM
Fitness Australia
CM
SSC
Administration
RITEQ
Rostering
MM
CM
HC / Frontline
SCC
PT
TL
Timesheets
Frontline
SCC
MM
CM
Health Club
SCC
PT
SCC
Absence Management
SCC
CM
Contract Obligations
RH
Financial
Budget / Forecast
CM
SSC
AR / AP
A
SCC
Marketing
Local Community
SCC
Flyers
SCC
Website
RH
SCC
Customer
Feedback
SCC
CM
Customer Communication (F2F)
ALL
SALES
TL
SSC
Emails Monitoring / Response
A
SCC
TL
Customer Communication EDM
SCC
RSEQ
Compliance
Hazard ID (Monthly)
SCC
Daily Tasks
Daily Open Checklist
ALL
Daily Close Checklist
ALL
Staffing
Qualification Compliances
SCC
Scheduling / Clocking Compliance
SCC
SWP's
Communication
RH
Implementation
SCC
Risk / Safety
COVID Practice
Communication
CM
Implementation
SCC
Safety Alerts
Communication
CM
Implementation
SCC
Incident Response
Initial Report
SCC
CSO / HC
Review
SCC
Investigation (Crit)
CM
Environment
RH
People
Team
Rowan Hatty (SCC)
Health Club Instructors
Customer Service Officers
Group Fitness Instructors
Luis Hernandez-Lopez (TL)
Assist
Paula Mason (A)
Ryan Holloway (CM)
Business Needs
Recruitment
Identification
SCC
TL
Execution
SCC
Approval
CM
Organisation Design
Weekly Rosters
MM
CM
Implement
SCC
Design
CM
Resource Planning
CM
Performance Management
Roles Responsibilities and Delegation
CM
Appraisals
MM Team
CM
Front Line / Health Club
SCC
TL Assist
Disciplinary Actions
CM
SSC
Reward / Recognition
Identification
SCC
TL
Execution
SCC
TL
Development / Training
MM Team
CM
Front Line Staff
SCC
Health Club Staff
SCC
TL
Products and Services
Health Club
Campaigns
Comunication
SCC
Implementation
SCC
TL
Oversight
CM
Group Fitness
Time Table
Design
TL / SSC
approval
SSC
Budget
CM
Class Offers
approval
SCC
TL
Review / Suggest
TL
All Staff
Customers
Personal Training
TL
GED
SCC
Pays
New Products
Design
SCC
CM
TL
Approval
RH
SCC
Implementation
SCC
TL
Memberships
Journey
Design
ORG
Implementation
SCC
TL
Communications / EDM
SCC
EDM bimonthly
Community
Fundraising
CM
Request Approval
SCC
Request Review
Yooralla
SCC
CM
Facility Hire
MP Room / Stadium Hire
Enquiries
A
CSO
SCC
Review / Processing
SCC
Confirmation comms / Paperwork
A
SSC
Casual Bookings:
NAbooki
SCC Must be made aware
Events
Process / enquiries
SCC
RH
Confirmation comms paperwork
A
SCC
Operations
Strategy - RH
CRM management
Stakeholder Relations
Creativity / Innovation
Culture Development
Communcation Strategy
Business Planning
Best Practice / Operating Rhythm
Meetings
Fortnightly HOD
SSC
Weekly 1:1 STAFF
MM
CM
Fortnightly 15m
Frontline / HC
TL
SCC
Quarterly Full Team
SCC + CM + TL
Day to Day (SSC/TL)
Cleaning (inside / Out)
Court Changeover / Room Setup
Centre Presentation
HC tours and appointments
Procurement
Consumables
Monitoring
SCC
Ordering
SCC
Sourcing
CM
Contractors
Cleaning
Monitoring
SCC
Contact / Follow up
SSC
Escalation
CM
Equipment Servicing
SCC
Security
CM
Equipment
Repairs / Replacement Identification
SCC
Sourcing / Purchasing
CM
Maintenance
SCC