Please enable JavaScript.
Coggle requires JavaScript to display documents.
Rolling Power Inverter Install National Service, Portal FQ - Coggle Diagram
Rolling Power Inverter Install National Service
Oxbow Relationship
Request mandate to manage end customer directly
Get briefing from Oxbow Sales / Account exec what was sold?
Align Oxbow sales TCs with our T&Cs
Identify Oxbow channels of communication
Key stake holders and level of involvement Exec vs operational forums.
Agree rules of engagement - Oxbow owns the end customer relationship - we act on their behalf, all commercials go via Oxbow.
Escalation levels
Oxbow / RP / End Client / Land Lord who is responsible to manage whom - clear RACI.
Comms channels and regularity of comms
Invoicing and payment agreements - Delegation of autority?
Comms to Client
Pre - install
Who we are and how we fit in
What is our process?
Indicate downtime needed -between 4 to 8 hours
Site Visit
COC and dependency on current up to date COC
Time lines of process
What is our TC and C's
Request more info on
Busiest times?
Detail of circuits
No Laser Printers
No Aircons
Only LED Lights
Split circuits - what it is and what the impact is of it?
Confirm site contact and what we expect from site contact
Mandate from Oxbow - introducing RP, and RP Project manager - cerate template mail
Post Install
Post install signoff by site contact
What do we need from Oxbow as a brief before we can take on a site install?
Detailed bill of material
Equipment list with detail on power rating
What breakers are included and ratings
What switch over gear are included
What cabling is included
Any ducting included?
Site plan
Floor plan
Circuits and equipment identified to run off equipment
Site contact and landlord contact?
Availability of COC
Any split circuits
Sign off Documentation:
Photos of all DBs touched
Photos of install
Make model and Serial number for all equipment installed
Signed by Site contact
Standard job card listing install, and aligned to invoice.
All Circuits marked clearly.
Onsite personnel educated - especially cleaner / coffie person?
Portal RFQ
Pre Quote
Portal FQ