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Administration and Finance: Quality Total and Continuous Improvement -…
Administration and Finance: Quality
Total and Continuous Improvement
Unit 4. Quality management
4.2. Quality Management Responsibilities
Organizations that focus on quality rely on the same basic management principles to be successful, regardless of the type of product or service they provide.
4.3. Key Aspects of Quality Management Responsibilities
A systems perspective views an organization as a series of interdependent systems and processes. Since the work of an organization crosses the boundaries of different hierarchical levels, functional departments, and geographic units, many of the problems can be understood and solved only in the context of the entire organization.
4.1. Meaning
In the implementation and administration of quality systems in organizations where services and/or products are offered, whether to companies or the general public, basic and common concepts are applicable, their meaning is the same, to ensure that the client is satisfied with what offered to you as a service
4.4. Objectives of quality management
The objective of quality management is to manufacture a product whose quality is designed, produced and maintained at the lowest possible cost. Activities to integrate quality into manufacturing integration have two objectives: to prevent defects and to minimize process variability.
Unit 5. Total quality as a competitiveness strategy for companies
5.2. quality planning
Quality planning is the process that ensures that these internal goods, services, and processes meet customer expectations. Quality planning provides a participatory and structured approach to planning new products, services and processes.
5.3. Quality control throughout the company
Company-Wide Quality Control is an approach to quality control developed by Kaoro Ishikawa between 1955 and 1960. It is consistent with the approaches of Deming and Juran, and is very close to Total Quality Control.
5.1. TQM
Total Quality Control, also known as TQM for its acronym in English (Total Quality Management) refers to the emphasis on quality that frames the entire organization, from the supplier to the consumer.
5.4. Quality and competitiveness
quality needs to be
key element of all operational activities.
Unit 6. The concept of continuous improvement and its importance
6.2. Importance of continuous improvement
Through continuous improvement, it is possible to be more productive and competitive in the market to which the organization belongs, on the other hand, organizations must analyze the processes used
6.3. Advantages and disadvantages of continuous improvement
Advantage
Effort is concentrated in organizational areas and specific procedures.
They achieve improvements in a short time and visible results
If there is a reduction in defective products, it results in a reduction in costs, as a result of less consumption of raw materials.
Increases productivity and directs the organization towards competitiveness, which is of vital importance for current organizations.
It contributes to the adaptation of processes to technological advances.
It allows to eliminate repetitive processes.
Disadvantages
When the improvement is concentrated in a specific area of the organization, the perspective of the interdependence that exists between all the members of the company is lost.
It requires a change throughout the organization, since to achieve success the participation of all members of the organization and at all levels is necessary.
Given that managers in small and medium-sized companies are very conservative, Continuous Improvement becomes a very long process.
You have to make important investments
6.1. Introduction and definition of continuous improvement
a conversion into the viable and accessible mechanism for companies in developing countries to close the technological gap they maintain with respect to the developed world.
6.4. Continuous improvement and quality policies