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IT Disconnect at Cascade Sustainable Energy - Coggle Diagram
IT Disconnect at Cascade Sustainable Energy
Timeline
Ryan enters Cascade Sustainable Energy and notices issues with the orientation system (pg 1)
Ryan's first day in office and meeting boss Nick. Nick doesn't see Ryan contributing to the IT aspect of the office but to serve more as a business analyst. Ryan suggests improvement of the orientation process. (pg 3)
Ryan connects with Maggie Franklin and discusses improvement for the orientation process. (pg 4)
Ryan creates and presents his Orientation Options Analysis to Nick and connects with Don Katz to discuss the details of improving the system (pg 5)
Ryan meets with Maggie and discusses what had just occurred and they come up with the next steps to proceed which is to investigate vendor solutions next. (pg 6)
Stakeholders
Ryan
an IT business relationship manager at Cascade Sustainable Energy. (pg 1)
New Employees
confusion during orientation and given stacks of paper and websites to read (pg 2)
Nick
Ryan's boss, works with Ryan and others to help find a new orientation system (pg 3)
Orientation Staff
less than perfect coordination of new employees during orientation along with deliverance of information (pg 2)
VP of Human resources
had contacted the CIO to discuss improving the orientation system (pg 4)
Maggie Franklin
Onboarding Manager in Cascade HR department eager to discuss improvements through IT (pg 3)
Don Katz
has knowledge of review options for the orientation system (pg 4)
CIO
discussed with HR about improving the orientation system (pg 4)
Customers
Relevant Facts
Don Katz didn't see any issue with the current orientation system despite reviewing options for a new orientation system. (pg 5)
Nick's impression of IT consultants is very negative. “you know consultants –they have to find some problems to justify their fat fees, and IT is always an easy target.” (pg 3) Possibly due to little to no improvement of the current orientation system.
Nick's immediate dismissal of Ryan's IT aspect of his job. Expects Ryan to be more of a business analyst which could highlight poor integration of business and IT relations. (pg 3)
Maggie has been desperately trying to get improvements into the orientation system to no avail. (pg 4)
Possible Solutions
Prioritization of the improvement of the orientation system instead of shifting prioritizations onto other things
Considering external vendor solutions rather than settling for an internal solution
Key Problems
Changes that were requested weren't implemented for the orientation system
what is the cause?
Poor planning of time for these changes to be implemented
How did it happen?
"improvements to the orientation system would typically start in mid-winter and since planning and setup for the next summer’s orientation sessions usually started in mid-spring, this did notleave time to implement many of her requested changes. Adding in the winter holidays and the fact that the IT person assigned was oftenwaspulled off to work on other projects, Maggie said the improvements were usually limited to fixing any major problems found in the last orientation system and adding one or two small new features." (pg 4)
Why does the problem exist?
Poor planning of time and changes were needed for a properly function orientation system
What is the consequence?
A poorly functioning orientation system
How did it impact the IT group?
Impacted reputation of the IT group as represented by Nick's impression of the IT aspect of Ryan's job.
Refusal to settle for external vendor solutions
What is the cause?
Don Katz and internal affairs not prioritizing improvement
How did it happen?
They refused external vendor solutions and opted to look for internal solutions only and turn down RFPs
Why does the problem exist?
"Don mentioned that to review vendor solutions they would have had to develop and distribute a Request for Proposals (RFP) and he had decided that wasn't worth the effort since he expected one of the in-house developed solutions would be sufficient." (pg 5)
What is the consequence?
Improvements and orientation system is severely lacking
How did it impact the IT group?
Limited solutions for the group to perform more functionally