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VSA X - Coggle Diagram
VSA X
Communications
Invitation to Pilot / Upgrade
Progress / feedback forms
Customer Presentation
VSA X introduction
Rollout Plan
What to expect
Where can I learn more?
Group presentations (recorded)
Bridge Videos
Launch Video
Data Capture
Analytics
Get ready!
Orientation
Education
Certification
System preparation
Pre-qualification
Timeframe
Product (VSA 9)
Product (VSA X) :
Upgrade Blockers
Integration connections
Agent Functions
AD Integration
Disable agent push
Cooper Parity
All VSA 9 current
Review VSA 9 backlog
Onboard
Bridge Videos
Upgrade Wizard :warning:
Functionality timeline
Connect EMEA
Presentation
(Cliff / Ronny)
List and invitations
(Miguel)
Room & Agenda slot
(Alan)
Discussion Topics
(@Alan
/
Marius)
Solutions for
barriers to adoption
Functional Parity
Generate momentum
Learn from NCA
Close gaps
Generate desire
Product fit, customer
resistance
Customer Workload
Assistance
package
Training / support
Wizard / process
improvements
Incentives
Upgrade Plan
Dependencies
KPI / Usage metrics (VSA 9)
Workflow compatibility
Functional parity
Upgrade Phases
Pilot
Pilot
Phase
Migration rinse repeat
No Agent deployment
Exercise provisioning
Test at scale (simulate)
Feedback Mechanism
Create end - end form process
Enable button in X
Support Office Hours
Pilot phase
Marketing
Internal IT
Clone Internal V9 Demo Servers
Upgrade
Migration rinse repeat
Deploy Agents
Side by side evaluation
High Complexity
Strategic / Bespoke
Medium Complexity
Low Complexity