the way it was described, the new system will penalize whoever is taking extra tickets after their weekly quota, for example, you finish you required number for that week, and then proceed to take more tickets that were created on monday, it can be hard to finish a ticket that was created on monday if you started that ticket on the middle of the week, so if you are going the extra mile to take those tickets you will be penalized for taking them, as you can end up needing to continue to work on them on the following week