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RWS, Ngiam's Framework - Coggle Diagram
RWS
Issues
Animal Welfare
response to the activist groups
Meeting stakeholder's expectations
How to manage
the stakeholders
Goals / objectives
convince the
activists group
Identify Common Grounds
Building Trust
continue to talk
convince the public
Interests/ needs/concerns
of the activist groups
understanding what the
cause represents
Cause
Support
need finances to
operate, non-profit organisations
Publicity
Range of options
in response to hostile stakeholders
confrontational vs cooperative
offensive
vs defensive
time of response after confrontation
Direct vs Indirect
Indirect methods: use social media /
other animal rights groups
Ignore vs immediate action
wait and see vs nip in the butt
Stakeholders
customers
may not feel as strongly
about the issue
activist groups
Why respond?
protect their image / reputation
Ngiam's Framework
2 booster
good governance
strategic pragmatism
making decisions based on
practical decisions instead of
theoretical ones
3 pillars
political and institutional
Educational and Social
Financial and Banking
Crisis management
activation plan
communication plan
centralisation of information flow
crisis management team
Plan-To-Plan
Steps
isolate
damage control
how to normalise situation