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Transition F/W presentation to Anjan and Debasis [Sep '22] - Coggle…
Transition F/W presentation to Anjan and Debasis [Sep '22]
Context
Things are very dynamic in the technology industry
Driving rapid expansion (organic or through acquisitions)
Cut-throat competition
Problem
Vendor Scenario
Issues with current vendor(s)
Complex multi-vendor setups
Heavy dependency on certain vendor(s)
Rapid Expansion scenario
Inability to scale locally because shortage of talent
Managing engineering cost
Challenges with Rapid Expansion or large transitions
Knowledge management / acquisition
Cost
Dip in productivity in case of transitions
Unclear timelines
Resistance (internal or from other vendors)
Cultural alignment
The structure
Pre-Assessment / Due Dilgence
For high-level objective/scope, IT landscape, initial risks, stakeholder understanding, RACI
Output: Draft Transition Plan and SOW
Discovery
Deep dive into the tech, business and IT ecosystem, review transition plan and risks
Output: Revised transition plan, documentation of our understanding of needs, SLAs, Key biz drivers
Transition plan
Transition scope review, Identification of KPIs, quality gates, Governance model, IT setup, resource management plan
Output: Transition plan, governance model, Training plan, wave-based onboarding plan
Knowledge Transfer
Sessions, Creation of Knowledge artifacts, progress monitoring on Transition Plan
Output: Reverse KT sessions, Knowledge Artifacts, revised Transition Plan based on progress
Assisted Performance
Vendor/Client team works on high priority items, Cybage shadows and work on low risk items in sprint
Output: Progress Reports, new risks if any
Guided Performance
Cybage team works on key tasks, vendor team on low risk tasks
Output: Work artifacts and sprint reports
Sprint 0
Cybage assumes ownership of all tasks in sprint
Output: Sprint artifacts, transition closure, KPI baselining
The Impact
A robust transition/onboarding framework that adopts to the needs of the customers enabling them to not only achieve their growth objectives, but also leverage the value of technology and innovation ecosystem by partnering with Cybage
Cybage over the years has done 50 such transitions of which may are transitions and onboarding of 100+ member teams
Ammunition
ISG Paper on our transition framework
Transition case studies for Maritz, Neustar
IKEA Model - Improvement | knowledge | evaluation | adoption
Ability to handle Hostile transitions too
Need
Consolidate or transition to 1 vendor
Looking for a long-term
Partner
not a
Resource Provider
Solution
A
Structured
approach towards transition
Offering
Transparency
in terms of risks, onboarding timelines, approach
Bringing in
Accountability
at every stage of transition through clearly defined R&R
Predictable
outcome for each stage of transition
Adaptable
process instead of a fixed set of rules and KPIs, where Transition Plan is reviewed and revised after every phase