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UNIT 2: HANDLE SALES ENQUIRY - Coggle Diagram
UNIT 2: HANDLE SALES ENQUIRY
Channels
Face-to-face
Telephone
Online
Communication techniques
Verbal
Non-verbal
Barriers to communication
Information required by customer
Availability of product
Pricing and payment options
Features and benefits of products and services
Locality of facilities, services and attractions
Discounts and promotions
Warranty and after sales service
Sources to obtain product information
Catalogue
Promotion materials
Online
Personal experience
Vendors
Colleagues, supervisors, and managers