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Quality Standards & Certifications - Coggle Diagram
Quality Standards & Certifications
TQM Total Quality Management
long-term success
improvements
processes
products
services
work culture
8 principles
continual improvement
strategic & systematic approach
strategic management
strategic planning
customer focus
integrated system
micro processes
macro processes
modeled after Baldrige Award
incorporate ISO 9000 standards
fact-based decision making
process centered
communications
maintains morale
ALL employee involvement
no fear
benefits/advantages
job security
employee morale
decreased waste/defects
profitability
decreased costs
increased productivity
shareholder/stakeholder value
customer loyalty & retention
12 step implementation
Six Sigma
decrease in process variation
defeect reduction
increase performance
improved profits, morale, products/services
philosophy
analyzed
improved
measured
controlled
defined
methodology
DMAIC
tools
quantitative
qualitative
SPC
FMEA
metrics
3.4 defects per million opportunities
statistical analysis
Implementation
infastructure
training
5 months
right tools/right time
project based
increased communication
detailed understanding of business processes
feedback given
bigger impact on bottom line
allows for study & improvement
focused & productive
program/iniative
only certain employees
tools applied as needed
lack of upper management buy-in
not as effective
certifications
green belt
black belt
master black belt
yellow belt
The Deming System
Red Bead Experiment
willing worker
powerless to change systems
no improvements until management decides
14 points for Management
institute leadership
drive out fear
break down barriers
institute on-the-job training
eliminate slogans/targets
constant improvement of production/service syatems
eliminate work standards
quotas
management by numbers/objective
minimize total cost- single supplier
remove barriers
robbing worker of pride in work
annual merit rating
no dependence on inspection to = quality
transformation is everyones job
adopt new philosophy
programs of education & self improvement
consistency of purpose
7 deadly diseases
performance evaluations
management mobility/job hopping
emphasis on short-term profits
management by use of only visable figures
lack constancy of purpose
excessive medical costs
excessive liability costs
PDSA
study
act
do
plan
theory of management
system of profound knowledge
non-profit
transformation of the individual
ISO
9000
9001:2015
QMS requirements
9000:2008
9000:2015
QMS fundamentals
QMS vocabulary
7 management principles
process approach
improvement
engagement of people
evidence based decision making
relationship management
customer focus
leadership
9004:2018
QM continuous improvement
9000:2000
5 goals
useable by all sectors
simple and clear to understand
useable by all size organizations
connect QMS to business processes
meet stakeholder needs
19011:2018
auditing guidelines
1987
14000
Environmental Management Systems
Guidelines
part 2: Water
part 1: General
implementation
phased
Ecodesign
Environmental Labels & Declarations
General Principles
Type 2
self-declared
Amendment 1
Type 1
labelling
Type 3
declarations
category rules
Environmental Performance Evaluation
Green Debt Instruments
4 parts
taxonomy
loans
bonds
verification
Environmental Management
land degradation
Life Cycle assessment
Water footprint
communication
material flow cost accounting
general framework
phased implementation
practical implementation
vocabulary
costs & benefits
EASO
reports
Guidelines
quantitative
technology verification
performance eval
Eco-efficiency
Greenhouse Gasses
Part 2
project level
reductions or removal enhancements
Part 3
verification & validation
Part 1
organization level
emissions & removals
product carbon footprint
emissions for organizations
methodologies
Adaptation to Climate Change
Principles/Requirements/Guidelines
risk
vulnerability
planning; local govt
NOT industry specific
international standards
quality management
quality assurance
160 countries
EFQM Excellence Award
European business
excellent & sustainable results
1991
Award Categories
Public Sector
large
small/medium
concepts of excellence
value added for customer
sustainable future
organizational capability
creativity & innovation
lead w/vision/inspiration/integrity
manage w/ agility
success through people talent
sustain outstanding results
Private Sector
large
small/medium
application
35 pages
3 parts
Enablers
Results
Key Info
process
individual assessment
40/50 hours
consensus assessment
site visit
3/4 days
IMPROVEMENT
MBNQA Malcom Baldrige National Quality Award
successful implementation of QMS
congress 1987
highest presidential honor for performance excellence
industry categories
manufacturing
service companies
small business
education
healthcare
non-profit
criteria categories
customers; relationships
measurement, analysis, knowledge management
strategy; strategic direction
workforce; empowerment/innovation
leadership; internal/external
operations; improvements
results; comparisons to competitors
ASQ American Society for Quality
Global
formal recognition
130 countries
competitive advantage
increased income potential
Certifications
Management
CMQ/OE certified manager of quality/organizational excellence
customer/supplier relations
strategic planning & development initiatives
process improvement initiatives
develop measurement systems to determine improvement
$568 for certification testing
CSQP certified supplier quality professional
track data
identify improvement projects
continuous improvement between supply chain & suppliers
decrease scrap
improve repair process
increase life cycle
cross functional implementation
improve key components & suppliers
$498 for certification testing
18 different fields
required exam
mark of quality excellence
excellence through quality