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3.5. Identify BA Performance Improvements - Coggle Diagram
3.5. Identify BA Performance Improvements
.1. Purpose
assess (judge) BA work & plan to improve processes
.2. Description
establish the performance measurement
conduct the performance analysis (occur throughout an initiative)
report on the results of analysis
identify necessary preventive, corrective or developmental actions
.4. Elements
.4.1. Performance Analysis
Depend on the context of a particular organization/initiative
Informal & verbal/formal docs
BA performance reports are customized based of reviewer's needs
.4.2. Assessment Measurement
BA can:
leverage existing measure
determine the new ones
elicit from SH
Performance measures may be based on:
deliverable due dates
metrics: frequency of the change to BA work, the number of review cycle required, task efficiency, qualitative feedback from SH to BA's deliverables
Some possible measures
Accuracy and Completeness
: determine if delivered BA work were correct & relevant, if ongoing revisions are needed to gain acceptance by SH
Knowledge
: assess if BA had skills/experience to perform assigned task
Effectiveness
: assess if BA work were easy to use as standalone deliverables or required extensive explanation to be understood
Organizational support
: assess if there were enough resources available to complete BA work
Significance
:
consider the benefit from BA work
assess the time, cost and resource investments to BA work against its delivered value
Strategic
: see if business objectives were met, problems were solved and improvements were achieved
Timeliness
: evaluate if BA work delivered on time as SH expectations and schedule
.4.3. Analyze Results: may be performed on BA process, resources involved and deliverables
.4.4. Recommend Actions for Improvement
After finishing analyzing result, identify:
Preventive: reduce probability of negative impacts
Corrective: establish ways to reduce negative impacts
Improvement: establish ways to increase the probability/impact of positive impacts
.3. Input
Performance Objectives (external)
BA approach