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Analyze - Coggle Diagram

- - - - Other factors influencing performance
        
        Effective job aids
        
        Communicating relevant information
        
        Providing timely, proper feedback
        
        Reengineering
        
        Work unit reorganisation
        
        Consequence
        
        Appropriate documentation
      - Lack of knowledge, skill
      - Often need for multiple simultaneous responses to performance gap
  - - - Lack of motivation (don't want)
        
        Punished for previous good performance or rewarded for other tasks (Reward A while hoping for B)
        
        Communication issues - no communication about task need, unclear expectations, lack feedback
      - Lack of knowledge, skill (don't know how) eg. intellectual skill or psychomotor skill
      - Lack of resources (not allowed)
        
        Limited process capacity (does not work)
        
        Limited cognitive capacity (not able)
        
        Limited technology capacity (insufficient support)
    - - observe, test, interview
        
        subject matter experts
        
        novice performers
        
        top performers
        
        supervisors
      - Gather data
        
        standards
        
        surveys
        
        occurence reports
        
        error reports
        
        awards and recognition criteria