promote workplace health and safety to employers and workers of BC

monitor compliance with Occupational Health Services (OHS) and safety regulation

often the 1st personal contact between WSBC and a worker/employer

Responds inquiries from workers/employers, and service providers on all system-owned claims

provides workers with a clear understanding of what they can expect from the claims process and services offered by WSBC

Makes proactive decisions on:
-Wage loss claims with up to 4 weeks of short-term disability

Communicates claim and injury eligibility decisions to affected parties

Authorizes entitlement of short-term wage loss & appropriate health care benefits

Support workers and their families during medical recovery and builds relationships with employers, workers, and stakeholders to ensure successful return to to work.

May work in specialized areas such as occupational disease, sensitive claims, activity-related soft tissue disorders, or hearing loss.

Responsible for health care management and RTW planning for specialty and complex claims and/or claims with an extended period of disability

Works with a core team: Service Coordinator, Vocational Rehabilitation Consultant, and Medical Advisor.

Identify and investigate instances of discrepancies and suspected fraud of other violations under the Act as requested by adjudication staff, Legal Services, and others.

Protects and recovers WorkSafeBC assets that have been, or are in the process of being, compromised.

they are external medical professionals who provide assessments and expert opinions on investigations and surgical treatment on an expedited basis.

gathers and weighs evidence regarding employment history, status, work pattern, and earnings information.

applies relevant law, policy, and practice to categorize the worker and to decide which earnings to include.

estimates the impairment of earnings capacity by determining the nature and degree of the worker's loss function resulting from the permanent condition.