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WSBC Roles, WSBC Roles, WorkSafeBC - Coggle Diagram
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WSBC Roles
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service coordinator
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responding to worker, employer, and provider inquiries.
medical advisor
Expected disability duration, and physical restrictions and limitations on a temporary or permanent basis.
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Causation, diagnosis, and pre-existing conditions
A Medical Advisor assists in clinical management and return-to-work plans within the return-to-work team and community physicians.
case manager
Support workers and their families during medical recovery and builds relationships with employers, workers, and stakeholders to ensure successful return to to work.
May work in specialized areas such as occupational disease, sensitive claims, activity-related soft tissue disorders, or hearing loss.
Responsible for health care management and RTW planning for specialty and complex claims and/or claims with an extended period of disability
Works with a core team: Service Coordinator, Vocational Rehabilitation Consultant, and Medical Advisor.
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customer care agent
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Responds inquiries from workers/employers, and service providers on all system-owned claims
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psychology advisor
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Produces oral and written recommendations and reports regarding the nature, degree, and course of psychological effects following injury, and rehabilitation.
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wage rate officer
gathers and weighs evidence regarding employment history, status, work pattern, and earnings information.
applies relevant law, policy, and practice to categorize the worker and to decide which earnings to include.
field investigator
Identify and investigate instances of discrepancies and suspected fraud of other violations under the Act as requested by adjudication staff, Legal Services, and others.
Protects and recovers WorkSafeBC assets that have been, or are in the process of being, compromised.
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