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Understanding our Customer - Coggle Diagram
Understanding our Customer
Regular Daily Workload Based On Role
Provider
Expectations and Responcibilities
Daily Schedule (working in different locations)
Clinc Admin/MOA
Expectations and Responcibilities
Daily Task Schedule
Importance of efficiency in the clinic
Normal Day in a Clinic
Busiest Day in a Clinic
How our software can impacts efficiency
How we can Offer Efficiency
Managing Patients
Appointment Schedule
Difficult Patients
Real life examples of challenging situations
Patient feedback when clinic is slow or dr. running late
How we can best support clinics
What the clinic users want and expect
How speed of resolution impacts the clinic
Preferred Interactions with support
How Outages and Latency impact healthcare of patients
Clinic Terminology
INR
A1C
Importance of labs and
frequency
of review
PAP
Software Training level provided to MOA's
In school
In clinic
Our part to play in healthcare
Heres how your job is important
how it impacts the quality of the product