Understanding our Customer

Regular Daily Workload Based On Role

Provider

Clinc Admin/MOA

Importance of efficiency in the clinic

Managing Patients

How we can best support clinics

Clinic Terminology

Software Training level provided to MOA's

Expectations and Responcibilities

Normal Day in a Clinic

Busiest Day in a Clinic

Appointment Schedule

Difficult Patients

Real life examples of challenging situations

What the clinic users want and expect

How speed of resolution impacts the clinic

Preferred Interactions with support

How our software can impacts efficiency

Patient feedback when clinic is slow or dr. running late

INR

A1C

Importance of labs and frequency of review

PAP

In school

In clinic

How we can Offer Efficiency

Daily Task Schedule

Daily Schedule (working in different locations)

How Outages and Latency impact healthcare of patients

Our part to play in healthcare

Heres how your job is important

how it impacts the quality of the product