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Is the day of reckoning for consultancies finally here? - Coggle Diagram
Is the day of reckoning for consultancies finally here?
Conceptual appraisal of the organisation and consultancies' support role
From outside in to inside out
Outside-in (externally-imposed solutions)
likely
against
organisation's true complex nature
organisation organism too complex, unique for one-size-fits all
simplistic framework
pre-programmed service offering
Role of consultancy
help understand where, how organisation getting in own way
unnatural internal systems, structures and behaviour
negotiate how to correct imbalance, liberate ideas, talent and energy
kindness, compassion, do no harm
solution from within
occasional input, guidance to start original thinking
From robot to organism
Role of consultancy
organisation support to
flourish
internal conditions for people to be
natural
selves - imperfect, brilliant
NOT
perfection in correcting mechanical flaws
human
first
Ability to harness ideas, talent and energy
People are not robots to be optimized
dehumanize
willingness, ability to bring ideas, talent, energy
Organisation as organism
work
WITH
nature
unique role in broader ecosystem
Complex enough to survive: innately adaptable, self-direction, biorythms
From maximum to minimum viable intervention
nature as self-sustaining with space, time, occasional support (almost always heal itself)
organisation more than capable of solving 99% problems itself
Future business takes care of itself
Consultancy role
should NOT
be doctors without boundaries to find smorgasbord of problems, driving demand for solutions requiring considerable time, money
support tackle
ONE
thing that is wrong, not everything at once
diagnosis for quick, incisive interventions
honest
Money follows value - organisation pay for what value the consultancies provide
NOT
how much they pay = how much value they provide
Questioning the value of consultancies - pleasure from misfortune (schadenfreude)
Against
Reputation for bad behaviour
Expensive diagnosis over cost-effective solutions
Steep hourly rates for analysis with little sustainable value
Are consultancies really on client side?
Limited ability to add real value
What consultancy offers
forged during
factory-style
work norm
find, fix sub-optimal production line location
efficiency -> profitability
Human capital: asset or liability
Focus: finance, commercial strategy, friction-free performance, acquisitions
"moving parts", "taking things offline", time and motion studies (timesheet), HR automation, people analytics
Most can't teach adaptability or innovation
Present success drivers
Priority: Increase revenue > decrease cost
Human-centred
: Ingenuity (adaptability and innovation) rather than just $$
For
Almost all organisations need external support to spot, resolve problems