Please enable JavaScript.

Coggle requires JavaScript to display documents.

Return Bear, Test Streams - Coggle Diagram

- - - - Login/Signup
        
        Website for Logged in Guest
        
        Access Return initiation process using Order lookup
        
        Customer needs to provide Order# & Billing Postal code
        
        Website for Logged in customer
        
        Initiate a Return via website
        
        Access Return initiation process through Order history
        
        HBC provides customer info to RB like Order#, Billing postal code, language
        
        Customers will be redirected to RB web portal
        
        5 more items...
        
        Mobile/Tablet Guest Customer
        
        Mobile/Tablet Logged in customer
        
        Order Placement
        
        Return initiated Online Order(placed between 0-89 days)???
        
        In Store at Return Desk
        (Return Bear Kiosk)
        
        Associate will lookup trnx on tablet using order# and postal code
        
        Return via Mailing Carrier
        
        Return via call center/UAD
        
        Order lookup to be started on the RB Web portal at Contact Centre) (Using web-based app, not tablet)
        
        Return not Initiated online
        
        In Store at Return Desk
        (Return Bear Kiosk)
        
        Is an associate able to lookup the order using order# and Postal code?
        
        2 more items...