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Consul VPC - Coggle Diagram
Consul VPC
Customer
Jobs
Identify conflicts, investigate the cause of it and reconcile
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Pains
Financial losses due to chargebacks, doubled payouts, improper actions by providers, etc
Absence of reliable reconciliation tool puts company at risk of losses due to any problem in communication between processing and providers, as well as mistakes or misbehaving by providers
Costs (time spent) for identification of conflicts and investigations
Timely and sorrow reconciliation of payments requires a lot human resources that result in significant costs that can outweigh losses due to the aforementioned problems
Risks related to new integrations
Adding new payment providers poses a significant risk in case of mistake in integration, and requires ability to properly reconcile ledgers from such providers from the very beginning of use of the provider
Security risk (Risk of fraudulent activity of employees that have access to accounts)
Employee can use their access to control panel at payment provider to make unauthorised payouts or payment refunds
Human error prone system requiring management and oversight
Manual reconciliation requires a lot of routines to be performed daily, that result in involvement of large amount of employees. To be protected against human errors additional oversight and employee management required.
Gains
Integrity and consistency of transactions accounting data (консистентність)
I want to be always sure that accounting data is in line with account statements of providers
Full control over payment providers
I want to be sure that all the fees are charged fairly, any invalid changes or mistakes in transactions made by payment providers are identified and reconciled
Timely and reliable information (чи достатньо сексі звучить?)
I want to get information for reconciliation quickly to be able to act asap on any issues and thus avoid all the possible problems. The data to act on should accurate and not effected by human errors
Control over situation
I want to have comprehensive overview of the situation at any moment in convenient way, be able to see details for specific type of problems
Product
Gain Creators
Dashboard with helicopter view, sub-dashboards with details
General overview of current state of reconciliation progress with data on import fullness and conflicts presence is provided on main dashboard. User can go to specific dashboard on conflicts or imports at different levels, see list of filtered problems.
Automated process for import, aggregation and comparison
In addition to continuous polling for data, ledgers of transaction in form of files can be automatically imported, while manual upload is streamlined and double checked for human errors. Aggregation and comparison performed automatically, thus actionable info is ready nearly instantly after import of ledger
Full record keeping
With full record keeping, any problems caused by providers are easily provable and data required during dispute is readily available
Continuous data update from processing and providers with API+
The service continuously polls the data sources that support API (or other comparable methods to get data) for ledgers of new transactions and updates of previous ones.
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Pain Relievers
Highly automated cloud based solution
Such solution does not require any technical support by the company and requires minimal involvement of financial/payment employees, provides well structured data for investigation
Two-sided reconciliation and echo reconciliations
Such approach can detect any possible problem with any type of transaction thus empowers company to act on and avoid losses
Ready integrations, import schemes, and tool to create new
Available integrations for obtaining data from providers and import schemes for file uploads for most used providers gives a reliable tool to closely track new payment provider operations. Tool to create new import schemes provide an ability to import ledgers from "exotic" providers
Advanced user management, audit log, record keeping
In addition to the aforementioned comprehensive conflict detection capabilities, advanced user management allows to minimise risk of concealing any findings of reconciliation tool, audit log and record keeping allows to investigate such cases.