What Is SRE
Managing Services
Managing Reviews
Production Readiness Reviews
Operational Reviews
Managing Incidents
Before Incident
Anticipation
During Incident
Mitigation
Prevention
Less Customer Impact !
Less global impact !
Less incidents !
Detection
Communication
After incident
Remediation
Communication
Prioritization
Managing Changes
Launches
Releases
Changes
click to edit
Service Design
Architecture
Customer Requirements
Managing Risks
Disaster Recovery
Compliance
Resiliency
Security
Locality
Privacy
Capacity
Technology
Suppliers / 3rd parties
Service Levels
Customer Happiness Review ?
Business Review
Service Level Reviews
Architecture / Techincal Dept
Privacy / Legal
Service Validation & Testing
Q&A
Integration
Post Prod
Chaos Monkey
Service Capacity
Auto scaling
Manual overrides
Capacity efficiency
Service Levels
Definition
Tracking
Review (Happy SLOs)
Service Monitoring
Technical Monitoring
Functional Monitoring
Service Level Monitoring
Alerting !
Service Troubleshooting
Logging
Playbooks
Managing the Organization
Hiring
Performance Management
Happiness
Career / Promotion
Mobility
Service Onboarding !
Indicators / Metrics
Managing Communications
Product management
Customers
Dev Teams
Other SRE teams
Business Unit
ZE BOSS
Asset Inventory ?