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Grievance Handling - Coggle Diagram
Grievance Handling
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Complaint vs Grievance
Grievance
- Discontent or feeling of unfairness
- Formal work-related complaint known to the management
- Can be made by individuals or as a group
General Grievance
- Affecting a group of employees
e.g. wage cut, retrenchment
Individual Grievance
- Affects only one employee
e.g. discrimination, sexual harassment
Complaint
- expressions of unhappiness with working conditions or working relationships
Importance
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Improper handling may result in:
- Morale and productivity of employees
- Risk of publicising on social media
- Affecting the employer's image and branding negatively
- Costly and time consuming