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Discovery phase, What are our users trying to achieve?, intend and impact,…
Discovery phase
Discover audience
recruit a pool of user testers
Initial usability testing
Drafting user stories and user profiles
Accessibility and branding
Define accessibility level according to WCAG
Draft branding guidelines for LMS
Define stakeholders
Key stakeholders
Project sponsor
Budget owner
Owners of the branding guidelines
Communications
Product owner
Developers/IT support
Training team
Project manager
Voice of the learner
representative of the voice of the learner
Other stakeholders
Internal policy makers
Training administrators
Legal
Infrequent users of the system
Define the problem
What are our users trying to achieve?
intend and impact
internal. facing
external facing