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chat bot - Coggle Diagram
chat bot
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google dialog flow
Intent
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In order to put together what the user is trying to say, agents must first identify the intent and employ entities.
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Improving the chatbox
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Small Talk
Human conversations are unpredictable and fluid. In response to casual chats, small talk is used.
Creating a chatbot
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Adding new intent
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Others like cost, rental, service,etc.
Follow up Intent
Real life conversations are more than questions and answers. After the chatbot response to a user we may expect the user to follow-up from the response