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Chatbot - Coggle Diagram
Chatbot
Dialogflow
It is a virtual agent with the mission to handle conversations with your customers.Once a user sends a text message to the Dialogflow agent, Google uses artificial intelligence to translate the message into structured data with the aid of NLP.
Intent
categorises the customer's intention for a conversation turn. we define mutiple intents for a single agent
Follow-up intents
provides an initial response to a customer's question, we can expect the customer to follow-up from that response.
Entity
Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out.
there are system entities - e.g. dates, times, numbers, email addresses, etc.
We can integrate the chatbot to many social platforms like Skype, facebook massenger, twitter, telegram etc.
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