chatBot - Coggle Diagram
Benefits of Using Dialogflow
Dialogflow allows you to (1) build, (2) test, (3) launch and (4) improve your chatbot
You can build a chatbot all within the Dialogflow cloud platform on a web browser
Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
There are existing templates for building your chatbot
Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
A Dialogflow agent
is similar to a human call centre agent.
both need to be trained to handle conversational scenarios. Training does not need to be overly explicit
For example, if User A asks the chatbot "What time do you open on Saturday?", and User B asks "What are the opening hours on weekends?", both have the same intent of finding out the opening hours.
categorises the customer's intention for a conversation turn
The extracted data is called a parameter or entity type
dates, times, numbers, email addresses, etc.
Bots Can Retrieve Information and Respond Quickly
bots are programmed and can retrieve information and respond within milliseconds. Customers can now be served in a shorter period of time.
Personable Bots Can Respond, Even When You are Sleeping
Bots Can Relieve Workload of Human Agents
Chatbot Data can be Analysed