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Chatbox - Coggle Diagram
Chatbox
Why use?
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With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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google dialogflow
uses Natural Language Processing (NLP), which is a branch under artificial intelligence
benefits
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Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
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Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
key concept
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Agent
is a virtual agent with the mission to handle conversations with your customers. Once a user sends a text message to the Dialogflow agent, Google uses artificial intelligence to translate the message into structured data with the aid of NLP
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