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Chatbot (eg - Dialogflow) - Coggle Diagram
Chatbot (eg - Dialogflow)
Agent - a virtual agent with mission to handle conversations with customers
Intent
Default Welcome Intent
Training Phrases
Examples: Hi, Hello, etc.
Response
Example: Hi! What can I help you?
Rental Intent
Training Phrases
I want to rent ....
Reponse
We've got it, visit our store to rent it.
Action and Parameters
Add parameter name(eg: VheType). Fill entity(eg:
VheType).
Add value(eg: $VheType)
Entity - specific data or parameters
Create custom entities - Eg: define "fruit" entity and populate it with a list of fruits.
examples - dates, times, numbers, etc.
Click on Validation and can find issues on:
Intent Issues
Entity Issues
Agent Issues
Integrations
Can be connected to other apps like telegram, line, messenger from facebook, etc.
Click on Training
Can train and improve the agent further by reviewing the previous chat with customers.