E112 Lesson 10 chatbot

Chatbots

Program able to give pre recorded answers for users to answer FAQ or help solve problem

80% accurate for commercially availible chatbots

Can gather data to boost sales

manpower can be relocated

allows interaction with customer 24/7

Can be built on digital website

Dialogflow

Can be built

tested

launch

and improve

Requires minimal coding knowledge

Has existiing templates for chatbots

Dialogflow chatbots is powred by google machine learning and has the ability to understand and reply in natural language

Agent

Is meant to respond to customers

Must correctly identify the users intent when the user is asking question

When intent is identified then the agent will extract specific information from end user expression. Extracted data is called parameter or entity

Entities(eg data time)

can extract specific info from users