Please enable JavaScript.
Coggle requires JavaScript to display documents.
E112 Lesson 10 chatbot - Coggle Diagram
E112 Lesson 10 chatbot
Chatbots
Program able to give pre recorded answers for users to answer FAQ or help solve problem
80% accurate for commercially availible chatbots
Can gather data to boost sales
manpower can be relocated
allows interaction with customer 24/7
Can be built on digital website
Dialogflow
Can be built
Requires minimal coding knowledge
Has existiing templates for chatbots
Dialogflow chatbots is powred by google machine learning and has the ability to understand and reply in natural language
tested
launch
and improve
Agent
Is meant to respond to customers
Must correctly identify the users intent when the user is asking question
When intent is identified then the agent will extract specific information from end user expression. Extracted data is called parameter or entity
Entities(eg data time)
can extract specific info from users